Refund policy

Petunia's Fashion like our customers to feel confident in ordering with us online. So should you feel the item ordered is not right for you, we are happy to exchange, provide a store credit, or a full refund. 

For a full refund you need to:

• Contact us and return the item to us within 14 days of receiving it.
• This applies to full price items and sale items.

For an exchange or credit note, you need to:

• Contact us and return the item to us within 14 days of receiving it.
• Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund.
• Any store credits issued will be valid for 3 months.

Our policy for returning items is as follows:

• Any returned item must be in perfect condition with tags attached, no damage to the item or the packaging.
• Any refund amount will be less the shipping charge. All refunds will be less $10 freight
• We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
• Shipping charges will be waived only if the returned item is faulty.
  
• Refunds or credit notes are only processed once the original item has been returned to us.
  
• All items must be returned at the expense of the customer